About The Role

Join LinkSquares, a fast-growing SaaS company, as an Account Manager. In this role, you will be responsible for the health and growth of your assigned territory, managing the full lifecycle of the customer relationship after the initial sale. You will drive retention and expansion, monitor account health triggers, and partner with various teams for strategic negotiations. Additionally, you will maintain an accurate pipeline and forecast, and become a product expert. Benefits include stock options, medical and dental plans, a matching 401k plan, and unlimited vacation.

Drive retention and expansion by taking ownership of your territory to drive renewal engagement and identify strategic upsell and cross-sell opportunities.
Monitor account health triggers, product usage dashboards, and support cases to proactively reach out to customers with relevant content.
Partner with Customer Success, Marketing, and Legal teams to prepare for and execute complex contract negotiations and renewals.
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines
Ability to build strategic relationships at various levels, both internally and externally
3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
Experience with Salesforce, <Gong.io>, Outreach, and Catalyst (or similar CRM/CS tools)

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