About The Role

Join LinkSquares as a Customer Success Manager, where you will be the primary guide and strategic partner for our customers throughout their entire lifecycle. You will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals. This highly visible role requires relationship-building, creative problem-solving, and a growth-oriented mindset to directly impact LinkSquares’ retention and revenue goals. - Serve as the primary guide and strategic partner for customers throughout their lifecycle, helping them unlock the full potential of the AI-powered platform. - Develop strong connections with key stakeholders, managing the renewal process for designated accounts while proactively identifying upsell and cross-sell opportunities. - Collaborate with internal teams to resolve inquiries smoothly, ensuring deep adoption and alignment with customers' evolving operational needs. - Experience with Salesforce, , Outreach, and Catalyst (or similar CRM/CS tools) - Ability to build strategic relationships at various levels, both internally and externally - 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment - Must be highly organized, process-oriented, and capable of working to strict targets and deadlines

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