About The Role

Join LinkSquares, a leading AI-powered contract management platform, as a Senior Customer Success Manager. In this highly visible role, you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle, from onboarding to renewal. You will collaborate with key stakeholders, manage the renewal process, identify upsell and cross-sell opportunities, and advocate for customers across various internal and external resources. This position offers stock options, medical and dental plans, a matching 401k plan, and unlimited vacation.

Strategic Partnership: Collaborate with customers to understand their goals and develop customized success plans that drive measurable business value through the LinkSquares platform.
Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines
Ability to build strategic relationships at various levels, both internally and externally
Experience with Salesforce, <Gong.io>, Outreach, and Catalyst (or similar CRM/CS tools)

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