Customer Success Manager (Mid-Market)

Join Juniper Square, a leading provider of investment management software for the real estate industry. As a Customer Success Manager, you will be responsible for onboarding customers, driving product usage and adoption, and ensuring customer satisfaction. You will manage a portfolio of 60-75 existing customer accounts, work with end-users on implementation and onboarding, and contribute to internal projects that improve operational infrastructure. This role requires a bachelor's degree, 5+ years of professional experience, and a passion for customer success.

• Gérer un portefeuille de 60 à 75 comptes clients existants, en travaillant avec les utilisateurs finaux sur l'implémentation, l'intégration, l'adoption du produit et les renouvellements.
• Développer une connaissance approfondie du client, du produit et de l'industrie, et contribuer à des projets internes qui améliorent l'infrastructure opérationnelle.
• Utiliser des outils d'IA comme partie intégrante de votre flux de travail CSM, et chercher des moyens d'appliquer l'IA à votre portefeuille et à votre propre flux de travail.
• Bachelor's degree or equivalent years of professional experience
• Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
• 5+ years of professional experience and 3+ years in a relevant customer success management role
• Experience communicating with clients in written and verbal form
• Thrives in a changing and evolving work environment
• Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
• Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness
• Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
• Passion for contributing to the customer's success with a product or service
• Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes
• If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications