Sales Strategy and Operations Manager
PagerDuty · San Francisco, United States
About The Role
Join our team as a Sales Strategy and Operations Manager, where you will play a crucial role in our go-to-market execution. You will work cross-functionally with Sales Leadership, Finance, and HR to design and execute commission plans, build an analytics framework to measure performance, and run a predictable sales forecasting cadence. This role requires strong data modeling skills, advanced CRM knowledge, and experience in sales operations or revenue operations. Enjoy benefits such as paid volunteer time, health insurance, wellness days, generous paid parental leave, flexible workplace options, and career development programs.
- Design and execute commission plans that drive the right sales behaviors, ensuring data accuracy and timely payouts.
- Own and optimize the weekly, monthly, and quarterly sales forecasting process, ensuring consistency and accountability across regional sales managers.
- Build, maintain, and optimize automated dashboards and reports that track core SaaS metrics, delivering proactive insights.
- High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations
- Strong data-modeling skills with the ability to translate complex, messy datasets into clear, actionable executive summaries
- 4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally within a fast-growing B2B SaaS environment
- Advanced CRM knowledge (Salesforce/HubSpot) is required; specifically managing forecasting rollups and custom pipeline reporting
- Data visualization experience (Tableau, Looker, or PowerBI) is highly preferred
- High emotional intelligence and communication skills. You will handle sensitive compensation data and negotiate metrics with strong-willed sales leaders; building trust is paramount
- Experience with Forecasting tools (e.g., Clari, Gong) and Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly) is a strong plus
- We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application
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