Senior Product Manager

Join our team as a Senior Product Manager for AI and Automation. In this high-impact role, you will own product strategy and execution for our Operations Cloud SaaS and on-premises automation products. You will lead the roadmap for the agentic automation experience we are building for autonomous SRE agents. This position requires strong customer empathy, hands-on experience with workflow automation, and a deep fluency in the SRE and DevOps domain. You will report directly to the Senior Director of Product Management for the AI & Automation group and collaborate closely with engineering, design, GTM, and enterprise customers.

• Ownership of product strategy and execution for Operations Cloud SaaS and on-premises automation products.
• Leading the roadmap for the agentic automation experience for autonomous SRE agents.
• Collaborating closely with engineering, design, GTM, and enterprise customers to ensure successful product delivery.
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling
• Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
• Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers
• Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences
• Track record of building positive working relationships with engineering, UX design and teams outside of product development
• Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers
• Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA
• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred
• Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems
• Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems
• Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews)
• MBA a plus
• Prior work with authorization frameworks
• Background at an observability, incident management, or ITSM company
• Experience with connector/integration ecosystems or low-code/no-code builder products
• We encourage you to submit your resume even if you don't meet every requirement