Senior Product Manager

Join PagerDuty as a Senior Product Manager for AI and Automation. In this high-impact role, you will define and drive the multi-year roadmap for our Operations Cloud SaaS and on-premises automation products. You will lead product definition for the agentic layer of our automation platform and work closely with engineering, design, GTM, and enterprise customers. This position offers a flexible workplace, generous paid time off, and various benefits.

• Definir y liderar la hoja de ruta a largo plazo para los productos de automatización en la nube y en las instalaciones.
• Colaborar estrechamente con equipos de ingeniería, diseño y clientes para definir y desarrollar la capa de automatización de la plataforma de PagerDuty.
• Identificar y cerrar brechas en la plataforma actual mediante la síntesis de comentarios de clientes, datos de uso y señales competitivas.
• Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
• Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers
• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred
• Track record of building positive working relationships with engineering, UX design and teams outside of product development
• Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
• Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems
• Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences
• Background at an observability, incident management, or ITSM company
• Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews)
• Prior work with authorization frameworks
• Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems
• Experience with connector/integration ecosystems or low-code/no-code builder products
• MBA a plus
• We encourage you to submit your resume even if you don't meet every requirement