Senior Account Manager

Join Inriver, a leading SaaS company, as a Senior Account Manager. In this role, you will be responsible for the retention and growth of a portfolio of customers, building and maintaining relationships to ensure business continuation and customer satisfaction. You will work closely with cross-functional teams, the Customer Success team, and serve as the main point of contact for your customers. The ideal candidate will have 5-10 years of experience in enterprise account management or business development in a SaaS company, excellent communication and presentation skills, and familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.

• Responsable de la rétention et de la croissance d'un portefeuille de clients d'Inriver.
• Établir et maintenir des relations de confiance avec les parties prenantes et les partenaires des clients.
• Travailler en étroite collaboration avec l'équipe de réussite client d'Inriver pour garantir la satisfaction des clients.
• ✔️Business English is a requirement
• ✔️Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• ✔️Experience in the utilization of a CRM to support account planning
• ✔️University / College or equivalent degree required
• ✔️5-10 years of experience in enterprise account management or business development in a SaaS company
• ✔️Experience with strategic account planning techniques
• ✔️Experienced in writing, executing, and reporting on business plans
• ✔️Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• ✔️Excellent Presentation Skills – The ability to present dynamically through story telling
• ✔️Ability to drive and increase knowledge sharing and collaborative behaviours
• We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together