Technical Customer Success Manager

Join Inriver as a Technical Customer Success Manager in the United States. In this role, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. You will act as a trusted advisor, combining customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design. You will manage a portfolio of strategic enterprise customers, drive adoption, retention, and expansion, and support customers in optimizing workflows, integrations, product data models, and platform capabilities.

• Gérer un portefeuille de clients stratégiques, en favorisant l'adoption, la rétention et l'expansion.
• Agir en tant que conseiller stratégique et technique, en comprenant les objectifs commerciaux des clients et en traduisant leurs exigences en recommandations de solutions.
• Développer et exécuter des plans de réussite qui conduisent à des résultats commerciaux mesurables et à un retour sur investissement.
• Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field
• 3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role
• Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions
• Experience working with complex customer environments, technical stakeholders, and cross-functional teams
• Knowledge of APIs, integrations, data flows, and modern software architecture concepts
• Strong analytical, problem-solving, and consultative skills
• Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent communication and presentation skills, with fluent written and spoken English
• We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!