Customer Success Manager

Join cove as a Customer Success Manager, where you will be responsible for ensuring client success post-implementation, maintaining strong relationships with key client team members, and ultimately driving client renewal and overall success. You will be part of a growing customer success team with opportunities for process development and scalable success strategies.

• Assurer le succès des clients après la mise en œuvre, en veillant à ce qu'ils tirent de la valeur des produits de cove.
• Établir et maintenir des relations solides avec les parties prenantes clés des clients, en mesurant le succès des clients et en abordant proactivement les domaines à améliorer.
• Contribuer à l'élaboration de processus et de stratégies de succès évolutives au sein de l'équipe de réussite client.
• You have had exposure to integration projects as part of your previous role(s)
• You’ve worked with enterprise clients and have experience relating to multiple personas
• You directly managed onboarding projects for clients and ensured their initial steps in the client journey were positive and impactful
• You’ve worked in Customer Success at a B2B SaaS company directly supporting clients and leading complex client projects
• You may have previously served as a Customer Success Manager or Implementation Manager
• Your previous companies had complex products with features and enhancements being released on a frequent basis
• You enjoy learning new things and digging into the details on technology and software applications
• You are customer-centric in all of your activities and interactions
• You are a natural problem solver; taking on challenges directly and ensuring clients are happy in the end
• You know that customer success is an important part of a business strategy and are ready to collaborate across teams to help us get to our goals
• You are organized and data-driven; always aware of what’s next on your list and the main priorities for the day
• Experience building and maintaining relationships with client stakeholders
• Strong verbal and business writing skills
• Project management skills and past experience managing complex projects
• Experience training stakeholders on a SaaS product
• Experience with complex SaaS products used by multiple personas
• Solution orientation and problems solving skills
• Experience using Excel/Google Sheets, Canva, Google Slides/PPT. Advanced skills in Google Sheets or Excel preferred
• 4+ years of experience in SaaS customer success
• Able to thrive in a collaborative, fast-paced environment