About The Role

Join Kraken, a technology company focused on creating a smart, sustainable energy system. As a Customer Success Engineer, you will address product-related queries, analyze customer needs, provide training, automate tasks, and work closely with various teams. You should have problem-solving skills, familiarity with programming languages, and excellent communication skills.

Address all product-related queries from customers in a timely manner, providing analysis of customers’ needs and suggesting additional features to the Product teams.
Train customers to use the Residential Flex product effectively and provide supporting documentation, while automating manual tasks and helping customers self-serve.
Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships) to provide technical expertise for customers and support post-sales processes.

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