Senior Client Implementation Lead - Operations

Join Kraken, a technology company focused on creating a smart, sustainable energy system. As a Senior Client Implementation Lead, you will play a crucial role in transforming businesses and shaping the future of customer operations. You will coach leaders, set up key operational processes, and build trustworthy relationships with clients. This is a senior-level role based in New York, with frequent travel across North America.

• Coaching and supporting leaders in effectively managing the Kraken operating model and providing continuous support to team members.
• Setting up key operational processes within the client, including scheduling, skills academy, and functional processes like billing.
• Championing the Kraken model, communicating best practices and key behavioral principles to clients, and leading by example in recruitment and talent identification.