About The Role

Join Kraken, a technology company focused on creating a smart, sustainable energy system. As a Senior Client Success Engineer, you will serve as a technical escalation point for complex client queries, translate technical challenges into strategic product proposals, and mentor junior team members. You will need exceptional problem-solving skills, familiarity with programming languages, and a deep understanding of system interactions.

Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution.
Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value.
Identify, architect, and implement large-scale automation and self-service initiatives to reduce operational overhead for the entire CSE team and enhance the client experience.

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