About The Role

Join Kaluza, a company dedicated to reimagining energy for a sustainable future. As the Client Support Engineering Manager, you will lead a high-performing engineering team, manage the end-to-end technical support experience for Australian clients, and build strong relationships with client counterparts. You will also create and deliver the technical strategy for the support function and implement a 24/7 on-call rota. This is a senior leadership role that requires a strong technical foundation and experience in leading service operations or engineering teams.

Lead and develop the Client Support Engineering team, managing workload balance, professional growth, and team ceremonies.
Own the technical support function end-to-end: leading impact assessments, root cause analysis, and incident resolution.
Build tooling and automation that makes the support function smarter over time, identifying where AI and automation can reduce toil.

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