Customer Success Manager (Public Sector)

Join GitLab as a Customer Success Manager for the Public Sector. In this role, you will help U.S. government and public sector organizations achieve meaningful business outcomes with the GitLab DevSecOps platform. You will guide customers through their adoption journey, act as a trusted liaison between customers and various GitLab teams, and own a portfolio of accounts. This position is remote and requires a strong understanding of Git, CI/CD, and DevSecOps principles.

• Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives.
• Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
• Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
• Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines
• Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders
• Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language
• Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives
• Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations
• Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them
• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role
• Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention