Chief Sales Officer

Join OpenClassrooms as the Chief Sales Officer, where you will drive growth in French-speaking markets and eventually expand to the US. You will report directly to the CEO and be a key member of the executive leadership team. Your mission is to make education more accessible by maximizing student enrollment, employer clients, and bookings growth across various segments. You will lead a diverse team of approximately 30 professionals and foster a culture of accountability, collaboration, and continuous improvement.

• Développer et exécuter une stratégie commerciale complète, en mettant l'accent sur les activités de vente proactives pour stimuler la croissance des réservations.
• Diriger une équipe diversifiée d'environ 30 professionnels, en favorisant une culture de responsabilité, de collaboration et d'amélioration continue.
• Établir des objectifs de vente ambitieux et assurer la responsabilité grâce à un suivi rigoureux du pipeline et des activités de vente.
• You bring a powerful blend of leadership, strategic thinking, and operational expertise, making you an ideal fit for driving growth and innovation at OpenClassrooms. Ideally, a strong understanding of the education, vocational training, corporate learning, apprenticeship and ed-tech markets would further complement your skill set
• Sales Expertise and Operations:
• Skilled at balancing short-term delivery with long-term strategic goals, empowering teams to excel in dynamic environments
• Proficient in managing pre-sales and post-sales customer support functions to ensure high levels of service, addressing inquiries, and resolving issues efficiently
• Experience in managing reputation and influencing regulatory environments to position the company as a key industry leader
• Leadership and Team Management:
• Strong business acumen and proven track record of developing and executing strategies that drive growth across B2B and B2C markets
• Customer Services Excellence
• Expertise in designing scalable processes, leveraging technology, automation, and AI, and data insights to streamline workflows and improve efficiency
• Thrive in dynamic, fast-paced settings, demonstrating resilience and adaptability while leading teams through transformation
• Adept at aligning short-term execution with long-term goals to deliver measurable outcomes
• Adaptability and Change Leadership:
• Proven success in leading diverse, high-performing teams while fostering collaboration, accountability, and innovation
• Operational Excellence
• Ability to optimize customer journeys, leveraging feedback and data to continuously improve customer-facing operations
• Skilled at implementing best practices that enhance productivity, quality, and competitive advantage
• Data-Driven Approach: Proficient in using data to inform decision-making, identify opportunities, and measure performance effectively
• Entrepreneurial mindset with a focus on driving impactful change in a scale-up environment
• Demonstrated ability to optimize commercial operations, increase client engagement, be client facing, generate next frontier opportunities, and enhance brand visibility
• Ability to inspire trust, influence external and internal stakeholders at all levels, and drive organizational change while ensuring alignment with company-wide goals
• Skill in designing and managing scalable customer service processes to enhance satisfaction, retention, and loyalty
• Strong ability to navigate complex challenges and craft creative solutions, notably using gen AI
• Strategic Vision and Innovation:
• C2 level in French
• At least C1 level in English (C2 highly recommended)