Lead Customer Success Engineer (Data & AI Security)

Join Veeam as a Lead Customer Success Engineer, where you will be the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You will lead onboarding, adoption, and optimization, proactively identify churn risk and upsell opportunities, and apply your expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value. This role offers unlimited paid time off, comprehensive medical benefits, a 401(k) retirement plan with matching contributions, and professional training and education opportunities.

• Lead onboarding, adoption, and optimization of the Securiti Data Command Center platform, proactively identifying churn risk and upsell opportunities.
• Conduct assessments, recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings, and perform technical health checks.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates, supporting executive discussions and roadmap alignment.
• The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes
• Soft skills combined with technical skills are key in this role
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value