Lead Customer Success Engineer (Data & AI Security, West)

Join Veeam, a leading provider of data protection and management solutions. As a Lead Customer Success Engineer, you will be the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You will lead onboarding, adoption, and optimization, proactively identify churn risk and upsell opportunities, and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value. This role requires strong technical and soft skills, as well as experience in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.

• Lead onboarding, adoption, and optimization of Veeam's Securiti AI solutions, proactively identifying churn risk and upsell opportunities.
• Conduct assessments, recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings, and perform technical health checks.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations