Renewals Advocacy Manager

Join Veeam as a Renewals Advocacy Manager, where you will lead customer advocacy, executive engagement, and voice of the customer initiatives across the Global Renewals organization. You will work closely with various departments to ensure customer feedback is translated into meaningful business action and strategic initiatives are successfully delivered. This role requires strong analytical skills, experience in enterprise SaaS or software, and exceptional communication and relationship management skills.

• Serve as the strategic lead for Customer Advocacy, Executive Engagement, and Voice of the Customer initiatives across the Global Renewals organization.
• Ensure customer feedback is translated into meaningful business action, executive customer commitments are executed, and strategic initiatives that improve customer experience, retention, and long-term growth are successfully delivered.
• Drive accountability and follow-through by capturing customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility.
• Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment
• Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability
• Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics
• Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies
• Experience partnering with executive leadership (VP level and above)
• 8–12 years of experience in enterprise SaaS or software
• Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making
• Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context
• Exceptional executive communication, presentation, and relationship management skills
• The ideal candidate is a commercially minded strategic operator with a passion for customer advocacy and execution excellence within the Renewals motion
• They have a proven track record of partnering with executive leadership, engaging directly with enterprise customers, and driving complex cross-functional initiatives to successful outcomes
• They are equally comfortable facilitating an Executive Business Review with a Fortune 500 customer, leading a strategic renewals initiative across multiple organizations, analyzing NPS and customer insights to influence executive decisions, or preparing executive presentations for senior leadership. This individual is highly proactive, customer-centric, and execution-focused