Senior Manager of Center of Expertise

Join Veeam, a leading provider of data protection and management solutions. As the Senior Manager of the Center of Expertise, you will lead a team of elite product and domain experts, drive measurable outcomes on strategic customer engagements, and set the standard for excellence in the industry. You will be responsible for technical enablement, complex customer onboardings, and building scalable content programs. This role requires deep cross-functional alignment, the ability to manage competing priorities, and a bias toward outcomes over activity.

• Lead and develop a team of Domain Engineering Specialists, investing in their growth through technical coaching and structured career development.
• Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience.
• Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders.
• This role is built for a technically fluent, decisive leader who thrives at the intersection of modern data protection, cloud infrastructure, and AI-driven operations—someone who can translate complex architectures into executive-level narratives and who genuinely cares about the people they lead and the customers they serve
• Hands-on familiarity with AI and machine learning concepts, including how organizations are operationalizing AI workloads and the data infrastructure that supports them (data pipelines, model training environments, vector databases, LLMOps)
• Adaptable, high-agency operator who sets direction without waiting for perfect information—and brings others along with them
• Demonstrated ability to lead teams through ambiguity in fast-moving, high-growth environments
• 4+ years of people management experience, with a track record of building and scaling high-performing technical teams where culture is a competitive advantage, not an afterthought
• Experience leading or owning large-scale, complex customer onboardings with multiple stakeholders, integrated environments, and significant technical and organizational complexity
• Ability to engage credibly in security framework discussions—Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP)
• 8+ years of experience in technical customer success, solutions engineering, or related customer-facing technical roles—ideally within enterprise SaaS, cloud infrastructure, or data management
• Proven ability to build scalable content programs—technical resource hubs, reference architectures, webinars, workshops—that extend expert knowledge to audiences well beyond direct engagement
• Fluency in modern infrastructure concepts: hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks
• Deep expertise in data protection and cyber resilience—including ransomware recovery architectures, immutability strategies, air-gapped backup, and recovery time/point objectives at enterprise scale
• Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud-native patterns—Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi-cloud data governance
• Experience using data and telemetry to drive coaching decisions and team performance improvements
• Strong executive communication skills—able to distill complex technical risk into business-impact narratives for CISO, CIO, and board-level audiences