About The Role

Join Miro as a Technical Account Manager (German Speaking) and partner with Enterprise customers to maximize the business value of their investment in Miro. You will act as a strategic advisor, guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models. You will also play an active role in the pre-sales and engagement management process, contributing to customer discovery, proposal development, and the definition of measurable business outcomes.

Act as a strategic advisor to Enterprise customers, guiding them through workflow optimization and driving AI-powered adoption of Miro.
Partner with Sales and the Go-To-Market team to shape, scope, and position Professional Services engagements for prospective and expanding Enterprise accounts.
Lead customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals.
Willing to travel to customer sites up to 25%
Fluency in both German & English (spoken & written) required
Familiarity with collaboration tooling and product/service development workflows is a plus
Highly proactive, strategic thinker with a strong customer outcome orientation
Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives
5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS
Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus
Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems

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