Digital Customer Success Manager

Join Sigma Computing as a Digital Customer Success Manager, where you'll manage a high-volume portfolio of mid-market customers and drive rapid time-to-value through efficient onboarding, training, and enablement programs. You'll use data-driven signals and automation to prioritize your efforts, monitor customer health, and develop targeted communications. This role offers competitive pay, flexible scheduling, comprehensive health benefits, unlimited time off, and opportunities for professional development and career growth.

• Gérer un portefeuille de clients de taille intermédiaire en utilisant des modèles d'engagement évolutifs pour offrir une expérience client de haute qualité.
• Surveiller les tableaux de bord de santé des clients et utiliser des indicateurs pour identifier les risques de désabonnement et les opportunités d'expansion.
• Collaborer avec les équipes de vente, de support et de produit pour assurer des transitions fluides et une résolution rapide des problèmes.
• Demonstrated ability to analyze customer usage data and translate insights into action
• Experience building or refining repeatable playbooks and scalable CS processes
• Excellent written and verbal communication, particularly in asynchronous and digital-first settings
• Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
• 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
• Bachelor's degree in Business, Computer Science, or a related field
• Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
• Familiarity with data analytics and business intelligence concepts; you don't need to be a data engineer, but you should be comfortable talking to customers about their data workflows
• Familiarity with AI agents, AI apps, or AI-powered workflows in a business context; ideally you've helped customers adopt or get value from these tools
• We encourage you to apply even if you don't meet every listed requirement
• Experience with analytics or BI platforms (Tableau, Looker, Power BI, or similar); bonus if you've used or sold a product that sits on top of a cloud data warehouse
• Experience building customer health scores and success metrics frameworks
• Basic SQL knowledge and comfort with data concepts