Enterprise Customer Success Manager - East

Join Sigma Computing as an Enterprise Customer Success Manager. In this critical role, you will ensure our customers maximize the value they derive from our platform, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. You will build and maintain strong relationships with decision-makers, leverage your analytics expertise to guide customers, and serve as the bridge between customers and our product team. Additionally, you will collaborate with customers to develop success plans and design educational initiatives to increase product knowledge and engagement. Enjoy competitive pay, flexible scheduling, comprehensive health coverage, unlimited time off, and opportunities for professional development and career growth.

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, focusing on high-value accounts.
• NDR Growth: Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR), including identifying opportunities for upselling and cross-selling.
• Customer Advocacy: Serve as the bridge between our customers and our product team, advocating for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• ETL experience
• Experience implementing production business intelligence solutions
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Startup experience
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data
• If you do not feel that you satisfy all the listed requirements, we encourage you to still apply