Technical Support Engineer (EMEA)

Join Sigma, a rapidly growing company recognized for its exceptional customer service. As a Technical Support Engineer, you will help customers solve technical, business, and data challenges using the Sigma platform. You will work closely with various teams, including Product, Engineering, and Go-to-Market, to diagnose complex issues and drive solutions. Enjoy a competitive salary, flexible schedule, comprehensive health coverage, unlimited time off, and numerous other benefits.

• Collaborer avec les équipes interfonctionnelles pour diagnostiquer et résoudre des problèmes techniques complexes.
• Développer des meilleures pratiques et des outils pour diagnostiquer les problèmes et optimiser le service.
• Travailler en étroite collaboration avec les équipes Produit, Ingénierie et Go-to-Market pour contribuer à l'amélioration continue du produit.
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Excellent verbal and written communication skills
• Proficient in data modeling concepts
• Ability to properly chart data into logical visualizations
• Experience working with Snowflake, Redshift, BigQuery
• SQL query performance troubleshooting and plan generation understanding
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc
• Desire to be a great teammate and have fun at work
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• Industry experience supporting enterprise products for data analytics
• Supporting a cloud service in production
• Startup experience
• Knowledge of GCP, AWS