Technical Support Engineer

Join Sigma, a rapidly growing company recognized with the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, you will help customers solve technical, business, and data challenges using the Sigma platform. You will work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Enjoy competitive pay, flexible scheduling, comprehensive health coverage, unlimited time off, and opportunities for professional development and career growth.

• Diagnose complex technical issues and drive solutions in collaboration with Product, Engineering, and Go-to-Market teams.
• Assist customers and the pre-sales team in resolving complex technical issues, ensuring a first-class experience with the Sigma platform.
• Develop best practices and tools for diagnosing issues and optimizing service performance, working closely with the development team.
• If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role
• This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone
• Excellent verbal and written communication skills
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries
• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution
• SQL query performance troubleshooting and query plan analysis
• Proficient in data modeling concepts
• Ability to chart data into logical visualizations
• A proven track record of building trust with customers and bringing issues to resolution quickly
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues
• Supporting a cloud service in production
• Experience working with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS
• Startup experience