Technical Support Engineer

Join Sigma, an award-winning company recognized for its exceptional customer service. As a Technical Support Engineer, you will help customers solve technical, business, and data challenges using the Sigma platform. You will work closely with various teams, including Product, Engineering, and Go-to-Market, to diagnose complex issues and drive solutions. This position offers competitive pay, a flexible schedule, comprehensive health benefits, unlimited time off, and opportunities for professional development and career growth.

• Diagnose complex technical issues and drive solutions in collaboration with Product, Engineering, and Go-to-Market teams.
• Assist customers and the pre-sales team in resolving complex technical issues, ensuring a first-class experience with the Sigma platform.
• Develop best practices and tools for diagnosing issues and optimizing service performance, working closely with the development team.
• This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone
• Ability to chart data into logical visualizations
• SQL query performance troubleshooting and query plan analysis
• Proficient in data modeling concepts
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries
• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider
• Excellent verbal and written communication skills
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues
• Experience working with Snowflake, Redshift, or BigQuery
• Startup experience
• Supporting a cloud service in production
• Knowledge of GCP or AWS
• If you do not feel that you satisfy all the listed requirements, we encourage you to still apply
• We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role
• We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements