Technical Support Manager (EMEA)

Join Sigma, a fast-paced and innovative company, as a Technical Support Manager for the EMEA region. In this role, you will lead a team of Support Engineers, drive process improvements, and collaborate with cross-functional groups to deliver an excellent customer experience. You will also have the opportunity to work in a flexible environment, receive competitive pay and benefits, and have unlimited time off.

• Hiring, developing, and mentoring team members while delivering against key performance metrics.
• Leading process improvements for customer and partner growth, retention, and excellence.
• Collaborating with cross-functional groups to ensure delivery of a great customer experience.
• Are curious, love to learn and to dig into new technologies and can pick them up quickly
• Proficient in SQL and data modeling concepts
• Comfortable with CDW environment/concepts
• Experience supporting data platforms in an enterprise environment and 2+ years in a people management role
• Excellent verbal and written communication skills
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Managed a team supporting a SaaS product
• Experience working with Snowflake, Redshift, BigQuery
• Knowledge of GCP, AWS
• Startup experience