Technical Support Manager

Join Sigma as a Technical Support Manager, where you'll lead a team of Support Engineers, drive process improvements, and collaborate with cross-functional groups. You'll become a product expert, manage key performance metrics, and continuously refine processes for optimal efficiency. Enjoy competitive pay, flexible scheduling, comprehensive health coverage, unlimited time off, and opportunities for professional development and career growth.

• Hiring, developing, and mentoring team members while delivering against key performance metrics.
• Leading process improvements for customer and partner growth, retention, and excellence.
• Collaborating with cross-functional groups to ensure delivery of a great customer experience.
• This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone
• Excellent verbal and written communication skills
• Comfortable with CDW environment/concepts
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Are curious, love to learn and to dig into new technologies and can pick them up quickly
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• Proficient in SQL and data modeling concepts
• 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role
• Experience working with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS
• Startup experience
• Managed a team supporting a SaaS product