Manager of Services

Join Celonis as a Services Manager, where you will lead a team of 10+ Consultants and Project Managers, driving successful deployments of our technology across various industries in North America. You will be responsible for sales, delivery, value and adoption, product knowledge, people management, partner relationships, and internal practice initiatives. This role requires a strong background in project management, professional services, and leadership.

• Lead and develop a team of Consultants and Project Managers, driving successful deployments of Celonis technology across various industries.
• Manage the sales cycle for services, including project scoping and service proposal creation, while ensuring strong customer engagement management.
• Drive a value-focused mindset within the team, ensuring project governance to deliver rapid, tangible improvements and fast ROI.
• Experience in recruiting, motivating and retaining top talent
• Experience of building relationships with sales teams, involvement in deals
• Good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants and Project Managers
• Proven leadership in interacting with senior / executive level customers
• Excellent communication skills
• Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics project
• Proven track record of leading complex transformational customer programs
• 7+ years of experience in delivering high complex projects as a Program Manager or Program Director
• Experience in managing professional services teams, preferably in enterprise SaaS companies