Digital Customer Success Manager (Benelux)

Join Tellent, a dynamic growth-stage SaaS company, as a Digital Customer Success Manager for the Benelux market. In this role, you will co-manage and retain a critical segment of small-to-mid market customers, leveraging product data, AI, automation, and localized multi-channel outreach to drive product adoption and impact Gross Revenue Retention. You will have the opportunity to design and roll out digital programs, analyze customer data, and collaborate cross-functionally. Enjoy benefits such as hybrid work, flexible hours, a training budget, well-being support, and more.

• Co-manage and retain a critical segment of roughly 1,300 small-to-mid market customers in the Benelux region, leveraging product data, AI, automation, and localized multi-channel outreach to drive product adoption.
• Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) in the Benelux market, partnering actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities.
• Proactively guide and safeguard the segment using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management, and develop, roll out, and iterate on digital programs utilizing channels such as email, in-app banners, chats, videos, and webinars.
• A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, HubSpot, and Intercom is highly valued
• Communication: Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher)
• Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright, genuinely enjoy engaging with strangers, and feel right at home presenting a webinar in both Dutch and English
• Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You proactively seek out answers independently, experiment with solutions, and don't wait for a manual to make processes run better
• Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch