Digital Customer Success Manager (International Markets)

Join Tellent, a leading Talent Management Suite, as a Digital Customer Success Manager for International Markets. In this role, you will build and define the digital segment from scratch, managing and retaining approximately 900 small-to-mid market customers. You will leverage product data, AI, automation, and multi-channel outreach to drive product adoption and impact Gross Revenue Retention (GRR) across diverse global cultures. This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment.

• Proactively guide and safeguard a portfolio of roughly 900 international accounts using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management.
• Develop, roll out, and iterate on digital programs utilizing channels such as email, in-app banners or chats, videos, and webinars to drive product adoption and retention.
• Regularly monitor segment retention, adoption, and engagement metrics to proactively identify patterns, target silent or low-engagement accounts, and measure campaign effectiveness.
• Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You are someone who proactively seeks out answers independently, experiments with solutions, and doesn't wait for a manual to make processes run better
• Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch
• A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, Hubspot and Intercom is highly valued
• Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright and genuinely enjoy engaging with strangers and feel right at home presenting a webinar
• Communication: Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/French is a big plus!