Onboarding Consultant (Benelux)

Join Tellent as an Onboarding Consultant (Benelux) and play a crucial role in ensuring the successful onboarding of our top-tier customers. You will act as a trusted advisor, helping customers achieve their recruiting and HR goals while delivering an exceptional customer experience. Your responsibilities will include creating tailored onboarding plans, guiding customers through the onboarding process, and transitioning them to a Customer Success Manager. You will also contribute to developing enablement materials, refining processes, and sharing insights with internal teams. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth.

• Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.
• Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives, ensuring alignment with Tellent’s solutions.
• Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team, while identifying potential upsell opportunities.
• Strong interpersonal skills combined with a passion for delivering exceptional customer experiences
• Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more
• Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail
• Fluency in Dutch with strong English communication skills
• Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment
• A commercial mindset with the ability to identify growth opportunities for customers
• Empathy and persuasiveness paired with emotional intelligence and business acumen