IT Support Engineer

Join our team as an IT / DevOps Support Engineer, where you'll play a crucial role in bridging traditional IT support and DevOps operations. This hands-on technical position focuses on second-line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement. You'll manage operational support tickets, investigate technical issues, provide advanced desktop and endpoint support, and contribute to operational stability and continuous improvement initiatives. This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps support.

• Act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day-to-day reliability across the environment.
• Take ownership of repeatable and business-critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.
• Manage and triage operational support tickets, investigate technical and infrastructure issues, and provide advanced desktop and endpoint support across Windows, Linux, and macOS.
• The role is ideal for someone who enjoys troubleshooting, operational problem-solving, and working across a broad technical estate
• We’re looking for someone with strong second-line troubleshooting skills and a practical, investigative mindset
• Monitoring and alerting tools
• Ticketing systems such as Jira or similar platforms
• You should ideally have experience with:
• Infrastructure and endpoint troubleshooting
• Documentation and process improvement
• Scripting or automation for operational tasks
• Windows, Linux, and macOS support
• Networking fundamentals and access control concepts
• Patching and vulnerability management processes
• Experience or familiarity with DevOps environments, tooling, or operational support models would be a strong advantage
• Organised and process-oriented
• Comfortable using AI-assisted workflows and tooling as part of day-to-day support activities
• Interested in continuous improvement and operational maturity
• Comfortable working across multiple teams and technologies
• Confident communicating with both technical and non-technical users