IT Support Coordinator (12 Month Contract)

Join Sony Interactive Entertainment as an IT Support Coordinator for a 12-month contract. In this role, you will be the first point of contact for IT support tickets, prioritize and triage requests, and communicate with customers. You will also provide first-level support for end-user issues, maintain documentation, and update KPI dashboards. Strong communication skills, basic computer skills, and experience with IT service management tools are required.

• Coordination with IT Support to balance workload and monitor queues of staff for issues needing responses.
• Communicate with customers as required: gathering additional information, informing them of changes, and improving customer service.
• Assist in day-to-day IT queue support operations, provide first-level basic support for end user issues, and triage service requests.
• Excellent written and oral communication skills are required
• Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
• Ability to work in a team and communicate effectively
• Basic computer and operating system skills
• Experience with Jira Service Management or other IT Service Management (Ticketing) tools
• Experience in a role involving direct customer contact (internal and external customers)
• Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks
• Self-starter and ability to work with limited supervision
• Degree in an IT associated field of study
• CompTIA A+ Certification