IT Support & Infrastructure Engineer

Join Sony Interactive Entertainment as an IT Support & Infrastructure Engineer. In this senior hands-on role, you will support approximately 120 users across Bristol and Dublin, primarily developers and technical staff. You will be responsible for local support, infrastructure operations, security remediation, monitoring, and project delivery. This is an ideal position for an experienced support engineer, infrastructure support engineer, systems engineer, or 3rd line engineer who enjoys broad technical ownership and hands-on problem solving.

• Act as a key senior technical person within the team, taking ownership of complex support issues and providing guidance to less senior team members.
• Support and administer local infrastructure, help improve patching and vulnerability remediation, contribute to infrastructure projects.
• Troubleshoot advanced Windows desktop, Linux and MacOS endpoint, server and infrastructure issues, and support Windows Server environments.
• We are looking for someone with strong technical support and infrastructure experience, excellent troubleshooting ability, and the confidence to act as a senior technical person within a small IT team
• Understanding of patch management and vulnerability remediation
• Strong written and verbal communication skills
• Proven experience in a senior 2nd line, 3rd line, infrastructure support, systems support or similar role
• Ability to prioritise work in a busy technical environment
• Hands-on VMware administration experience
• Excellent Windows11 support and troubleshooting skills
• Good documentation habits
• Hands-on Windows Server support and administration experience
• A genuine interest in improving systems, processes and infrastructure maturity
• Good understanding of DNS, DHCP, file services and permissions
• Confidence supporting highly technical users
• Confidence managing and building virtual machines
• Strong analytical and problem-solving skills
• Experience taking ownership of complex technical issues
• Willingness to work across support levels in a small team
• Experience with Active Directory and Group Policy
• Confidence investigating issues thoroughly rather than simply escalating them
• Good networking fundamentals, including subnets, VLANs, switching, routing, VPNs and firewalls
• Experience collaborating with wider support and technical teams
• Linux support or administration experience
• MacOS support experience
• Palo Alto firewall exposure
• Commvault backup experience
• Juniper switching experience
• Tanium experience
• Zabbix monitoring experience
• Perforce experience
• KACE patching experience
• Domo reporting experience
• Qualys vulnerability management experience
• CrowdStrike experience
• PowerShell scripting
• General scripting or automation experience
• Proxmox experience
• ESXi host build or management experience
• Experience supporting developers or technical engineering users
• ITIL knowledge
• Experience working in a larger enterprise environment with central or global IT teams
• Experience mentoring or supporting junior engineers
• Is comfortable acting as a senior technical presence within the team
• Is calm, methodical and analytical
• Is organised and able to manage competing priorities
• Documents fixes and shares knowledge
• Can work pragmatically in an environment where users have complex tools and local admin rights
• Is happy working in a small team where everyone helps where needed
• Is comfortable supporting highly technical developers
• Wants to own and improve the environment around them
• Communicates clearly with technical and non-technical users
• Enjoys troubleshooting and technical problem solving
• Wants to improve systems and processes, not just close tickets
• You will be someone who:
• Takes ownership of issues and follows them through