IT Support Specialist (Contract Role)

Join SIE as an IT Support Specialist in a dynamic and engaging role that goes beyond traditional desktop support. You will be responsible for the implementation, maintenance, and performance-tuning of client technology, while also building strong relationships with internal business teams. This customer service-focused position requires strategic thinking, accurate troubleshooting, and the ability to manage multiple projects under tight deadlines. You will provide helpdesk-level support, resolve technical issues, develop standard operating procedures, and maintain direct relationships with business units. Additionally, you will have the opportunity to grow and develop new skills while tackling special projects.

• Provide helpdesk-level coverage and support for internal clients, coordinating, diagnosing, and troubleshooting incoming employee requests for support.
• Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support, ensuring timely resolution of problems.
• Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams, promoting trust and setting expectations.
• Ability to interact effectively with others on varying technical competency, vendors, management, and staff
• Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed
• Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise
• Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.)
• Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus
• Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS
• Must understand and communicate system concepts to end users and technical teams
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Manages competing demands and changes approach or method to best fit the situation
• Operates across multiple projects concurrently and assumes responsibility for implementation of projects