About The Role

Join PlayStation's IT Engineering Support team, where you'll enhance the experience for engineers across the company. As an IT Support Specialist, you'll own key IT tools and platforms used by engineering teams, support developer hardware, and proactively identify areas for improved support. You'll engage with a real-time support channel for engineering teams, collaborate with engineering and partner IT teams, and support various systems. Your work will directly impact the productivity of engineers company-wide.

Posséder et soutenir les outils utilisés par les équipes d'ingénierie, y compris le support utilisateur et l'automatisation.
Identifier proactivement les domaines d'amélioration du support dans les flux de travail informatiques et collaborer avec les équipes d'ingénierie pour combler les lacunes de support.
Participer à un canal de support en direct pour les équipes d'ingénierie, en prenant l'entière responsabilité des problèmes jusqu'à leur résolution.
Familiarity with modern endpoint management tools (e.g., Microsoft InTune, Jamf)
Solid understanding of networking, storage, and security fundamentals
Deep experience with MacOS, Windows, and Linux systems administration
Working knowledge of automation/scripting (PowerShell, Bash, Python a plus)
Experience supporting developer tools, GitHub, and SaaS tooling
Backup systems, audit logging, and monitoring experience
Experience with cloud and virtualization platforms (vSphere, AWS), storage systems, backup systems, and endpoint environments
Understanding of access provisioning workflows and permission models in large organizations
Experience supporting internal developer tools or platforms
Previous work on a team focused on developer productivity or IT enablement

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