Senior IT Support Engineer

Join our team as a Senior IT Support Engineer, where you will take ownership of IT operations across our US business. You will provide first-line IT support, manage IT onboarding and offboarding processes, and maintain accurate IT asset records. This role offers flexibility to work across U.S. time zones and includes benefits such as meal vouchers, additional leave, and mutual insurance coverage.

• Assurer le bon fonctionnement des systèmes informatiques, fournir un support technique aux utilisateurs internes et améliorer l'expérience technologique au travail.
• Gérer les tickets d'assistance, résoudre les problèmes matériels, logiciels, réseau et infrastructure de bureau, et assurer une résolution rapide.
• Gérer les processus d'intégration et de désintégration des utilisateurs, y compris la provision et la déprovision des comptes d'utilisateur, des appareils et de l'accès au système.
• Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills
• Flexibility to work across U.S. time zones as needed to support business operations
• Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding
• Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment
• 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations
• Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes
• Okta and Google Workspace administration knowledge