About The Role

Join Granola, an innovative startup revolutionizing note-taking with AI technology. As a Customer Success Manager, you'll manage high-value enterprise accounts, drive onboarding and expansion, and collaborate with Sales, Product, and Leadership. Ideal candidates have 4+ years in Customer Success, experience in high-velocity SaaS environments, and a passion for AI and product development.

Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.

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