Principal of Community Support (Strategic Finance)

Join Airbnb as the Principal of Community Support (Strategic Finance). In this high-visibility role, you will partner with the Community Support Product and Experience team to evaluate the impact of technology investments, shape the customer experience, and ensure alignment with Airbnb's broader company priorities. You will be a trusted advisor to Community Support leadership and play a key role in cross-functional conversations. Responsibilities include building frameworks to measure ROI, developing financial analyses, maintaining cost and savings forecasts, and monitoring industry trends.

• Évaluer l'impact des initiatives de soutien à la communauté et façonner les investissements dans l'expérience client.
• Développer des analyses financières et stratégiques pour évaluer divers modèles de soutien, l'impact de l'IA et l'économie unitaire.
• Collaborer de manière transversale sur les initiatives de soutien à la communauté, telles que les lancements de nouveaux produits et le suivi de l'efficacité.
• 10+ years of relevant experience in strategic finance, investment banking, management consulting, or a technically rigorous strategy role, ideally with meaningful exposure to customer support, technology-driven operations, or product organizations
• Superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis. You are comfortable building frameworks from scratch, stress-testing assumptions, and sizing complex opportunities with incomplete data
• You possess grit, take ownership, and bring the right attitude and mindset. Resilient under pressure, coachable, and able to prioritize and deliver in a fast-paced environment
• Track record of thriving in ambiguous environments and delivering actionable, business-impacting recommendations
• Familiarity with SQL or willingness to learn. You can independently extract, manipulate, and analyze large datasets and develop strategic narratives appropriate for an executive audience
• Executive presence and exceptional communication skills; proven ability to translate operational concepts into clear financial insights and influence senior stakeholders
• Familiarity with data visualization software is a plus
• Familiarity with program economics or tiered service models is a plus
• Experience at a scaled marketplace, platform, or technology company with a global CS operation is a plus