Senior Platform Manager (Trust and Safety)

Join Airbnb as a Senior Platform Manager in the Trust and Safety team. You will be responsible for identifying customer pain points, defining and delivering products that create a safe and trusted community. Your work will shape the future of hospitality and travel, focusing on reducing safety incidents. You will lead a cross-functional team, maintain the product backlog and roadmap, define goals and success metrics, and communicate product status to leadership.

• Identifying customer pain points and business opportunities to define and deliver products that create a safe and trusted community.
• Leading a cross-functional working group to ensure alignment, execution, and launches of Trust & Safety products and platforms.
• Maintaining product backlog and roadmap, prioritizing product solutions based on business value and customer impact.
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Experience building machine learning products or technical product management
• Strong analytical, troubleshooting, and problem-solving skills
• Experienced in design, and hypothesis driven product development
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• 5+ years product management experience
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Experience leading teams through ambiguity, and high stakes trade off decisions
• Prior product, operation, or engineering experience in trust, safety, risk or fraud