Staff Machine Learning Engineer (Community Support Engineering)

Join Airbnb as a Staff Machine Learning Engineer in the Community Support Engineering team. You will be at the forefront of driving AI initiatives, developing and enhancing various AI models and tools. This role offers the opportunity to shape innovative ideas from inception to production, work cross-functionally with product and design teams, and stay updated on the latest AI/ML technologies. Enjoy benefits such as paid volunteer time, health food and snacks, generous parental and family leave, learning and development opportunities, and an annual travel and experiences credit.

• Concevoir, défendre et soutenir le développement de nouveaux systèmes d'apprentissage automatique, d'intégrations de produits et d'optimisations de performance pour résoudre des problèmes concrets.
• Travailler en collaboration avec les équipes produit, design et d'autres ingénieurs pour concevoir et construire des solutions d'IA efficaces pour les produits de service client d'Airbnb.
• Construire et tirer parti des technologies d'IA de pointe pour transformer le service client d'Airbnb en offrant une expérience de service client personnalisée, facile à utiliser et proactive.
• Experience with LLM driven chatbot and Agentic AI products would be a big plus
• 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
• PhD/Master’s degree, preferably in CS, or equivalent experience