Customer Experience Specialist (German Bilingual)

Join Quince, a company redefining quality, value, and sustainability in modern retail. As a Customer Experience Specialist, you will provide high-quality service across various channels, resolve issues with empathy, and share insights to improve the customer experience. This hybrid position is based in Barcelona, Spain, with opportunities for career growth in specialization, leadership, and training.

• Deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy.
• Own each customer interaction from start to finish, ensuring clarity, care, and confidence while resolving issues.
• Share insights and recurring patterns to help improve the customer experience and become a product expert.
• Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions
• Ownership: Takes full responsibility for outcomes and anticipates customer needs
• Adaptability: Thrives amid change while maintaining calm and consistency
• Digital Intelligence: Comfortable adopting new tools to enhance service
• Minimum 2 years of customer service experience
• Bilingual in German and English, with the ability to service customers both verbally and written
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)