Strategic Account Lead

Join Pulley as a Strategic Account Lead, where you'll be the main point of contact for 1-2 of our largest enterprise accounts. You'll be responsible for keeping the customer informed and confident, providing context to our internal teams, and stepping in early when issues arise. This role requires a customer-obsessed mindset, strong communication skills, and a background in construction, real estate, architecture, or permitting.

• Assumer la responsabilité de 1 à 2 des plus grands comptes d'entreprise de Pulley, en tant que point de contact principal pour le client et en assurant la liaison entre ses besoins et les équipes internes.
• Maintenir une vue d'ensemble actuelle du portefeuille de projets de votre compte, en représentant le programme avec confiance, en identifiant les tendances et en veillant à ce que toutes les équipes soient alignées.
• Établir des relations de confiance avec les décideurs tout au long du compte, en communiquant de manière proactive et en dirigeant les contrôles réguliers et les examens mensuels du compte.
• This role is remote and designed for someone who wants to be embedded near the customer they support
• Genuinely customer-obsessed — you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on
• Comfortable working cross-functionally without direct authority — you know how to align teams, route the right information to the right people, and drive outcomes through influence and collaboration
• Background in construction, real estate, architecture, permitting, or a related field — enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly
• Strong communicator — you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence
• A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly
• Demonstrated ability to go deep on a large, complex project or program — comfortable overseeing concurrent workstreams and knowing exactly when to zoom in
• 4–8 years of experience in project management, program management, or a related client-facing role
• Highly organized with sharp attention to detail — you build systems to make sure things don't slip
• Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards
• AI fluency and comfort with no-code tooling
• Experience in a high-growth startup environment
• Experience supporting large-scale commercial programs, such as national retail rollouts, big-box or large-format retail, or warehouse and distribution construction