Client Success Manager

Join Housr as a Client Success Manager, where you'll take ownership of our UK partner relationships, manage a diverse portfolio of around 100 accounts, and focus on growing and protecting existing relationships, improving retention and client experience, increasing account value, and building a more structured client success function. You'll work closely with the sales team, track client health and revenue opportunities, and provide valuable insights to improve the partner and rental journey.

• Gérer un portefeuille de comptes partenaires au Royaume-Uni, en établissant des relations solides et de confiance avec les partenaires.
• Identifier les opportunités de croissance des comptes, y compris les ventes incitatives, les ventes croisées et l'adoption de nouveaux packages.
• Contribuer à l'amélioration des workflows de gestion des comptes, des rapports et des points de contact clients dans HubSpot.
• Experience working with targets around retention, renewals, upsell, revenue growth or account expansion
• Someone who is happy getting stuck in, travelling to clients and working in a fast-moving, sales-led environment
• Comfort using CRM systems. HubSpot experience would be a real bonus
• Property, lettings, PropTech or student rental experience would be useful, but it is not essential
• Commercial confidence. You’ll need to be relationship-led, but still comfortable asking clients how we can do more together
• Proven commercial experience in Customer Success, Client Success, Account Management, Partner Success or a similar commercial relationship role (we’d anticipate 3-6yrs of experience)
• A strong communicator who can build trust with different types of clients, from formal agency owners to more direct, entrepreneurial operators
• Someone highly organised who can manage a large account base without letting things slip