Customer Value Partner, Mid-Market

Join Multiverse, a leading upskilling platform for AI and Tech adoption. As a Customer Value Partner, you will be responsible for managing and growing high-stakes Enterprise B2B relationships, ensuring a seamless customer experience, and driving measurable business impact. You will work closely with various internal teams and senior stakeholders to achieve success.

• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal.
• Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.
• Establish 12-month Mutual Action Plans and oversee launch excellence through the critical "First 90 Days," collaborating with the central Fulfilment team on technical readiness and cohort setup.