Senior Customer Support Executive - 12 month FTC

Join Octopus Money, a rapidly growing financial services company, as a Senior Customer Support Executive on a 12-month fixed-term contract. In this role, you will deliver exceptional support, own complex client queries, and help improve processes. You should have experience in investment or wealth management and a passion for creating exceptional customer experiences.

• Deliver exceptional support across email and phone, setting the standard for every client interaction.
• Own complex client queries involving investments, ISAs, pensions, withdrawals and platform operations.
• Spot opportunities to improve processes, remove friction and make life easier for both clients and colleagues.