Customer Success Manager (Dutch Speaking)

Join our team as a Customer Success Manager (Dutch Speaking) and drive initiatives that enhance customer engagement, satisfaction, and retention throughout the customer lifecycle. You will partner on the post-sales customer journey, develop strategies to resolve pain points, improve customer experience, and maximize the value realized from our products. You will also facilitate customer onboarding, training, and resource sharing, and conduct regular QBRs with customers for strategic business conversations. This role requires exceptional influencing and interpersonal skills, a results-driven approach, and fluency in Dutch and English.

• Driving initiatives that enhance customer engagement, satisfaction, and retention throughout the customer lifecycle.
• Developing strategies to resolve pain points, improve customer experience, and maximize the value realized from products.
• Building best-in-class retention and satisfaction, developing a revenue-generating success plan, and working with cross-functional teams to ensure a world-class customer experience.
• The role requires an individual with exceptional influencing and interpersonal skills and a results‑driven approach
• Proven track record of successfully building strong customer relationships and growing the business and organization
• Proven experience in customer experience, upselling and retention, customer success (preferably in a B2B SaaS/Technology company)
• Effective communicator; persuasive, clear, and adept at managing escalations and cross‑functional collaboration
• Proactive problem‑solver; identifies risks, mitigates churn, drives continuous improvement
• Customer‑centric mindset; excels at relationship building, active listening, empathy
• Strategic thinking and planning; aligns success plans with business goals & KPIs
• Fluent in French and English is essential
• Analytical and data‑driven; skilled in health scoring, usage analysis, outcome management
• Skilled in standardization for scalable success
• Technical proficiency: comfortable with CRM (Salesforce), Gainsight, analytics tools, and BI platforms
• Negotiation & financial acumen; manages renewals, contract terms, ROI demonstration
• Change enablement; leads onboarding, adoption, and process improvement initiatives