Senior Manager of Customer Success (Networks)

Join our team as a Senior Manager of Customer Success (Networks). In this role, you will lead a team of Customer Success Managers to drive sustained revenue growth, customer retention, and expansion across a defined portfolio of enterprise and commercial customers. You will be responsible for translating Customer Success strategy into disciplined execution, partnering closely with Sales and Service Management, and managing renewal outcomes and value realization. Additionally, you will drive adoption, retention, and expansion, manage portfolio and performance, and provide people leadership and change enablement.

• Diriger une équipe de gestionnaires de succès client pour assurer la croissance des revenus, la rétention des clients et l'expansion.
• Traduire la stratégie de succès client en exécution disciplinée, en intégrant des résultats clients cohérents et en garantissant la rigueur opérationnelle.
• Identifier, gérer et atténuer les risques de renouvellement au sein du portefeuille de clients de l'équipe.
• Experience leading Customer Success or Go-To-Market teams in a scaled, segmented environment
• Strong understanding of adoption, retention, renewal readiness, and expansion disciplines
• Proven track record in building and executing commercial capability and renewal strategies
• Bachelor’s degree in a business-related discipline or equivalent practical experience
• Experience leading teams through operating model and behavioral change
• Strong simplifier with a bias toward clarity—able to define “who owns what” unambiguously
• Collaborative, resilient, and comfortable operating in ambiguity
• Customer- and commercial-outcome oriented
• Data-informed, pragmatic, and action-oriented
• Confident people leader and coach