Senior Manager of Customer Success (Channel)

Join our team as a Senior Manager of Customer Success (Channel). In this role, you will lead a team of Customer Success Managers to drive sustained revenue growth, customer retention, and expansion across a defined portfolio of enterprise and commercial customers. You will be responsible for translating Customer Success strategy into disciplined execution, partnering closely with Sales and Service Management, and managing renewal outcomes and value realization. Additionally, you will drive adoption, retention, and expansion, manage portfolio and performance, and provide people leadership and change enablement.

• Lead a team of Customer Success Managers to deliver sustained revenue growth, customer retention, and expansion across a defined portfolio of enterprise and commercial customers.
• Translate Customer Success strategy into disciplined execution—driving commercial capability, embedding consistent customer outcomes, and ensuring operational rigor across renewal and expansion motions.
• Partner closely with Sales and Service Management to protect value realization, improve renewal predictability, and reduce customer risk.
• Collaborative, resilient, and comfortable operating in ambiguity
• Bachelor’s degree in a business-related discipline or equivalent practical experience
• Customer- and commercial-outcome oriented
• Experience leading teams through operating model and behavioral change
• Experience leading Customer Success or Go-To-Market teams in a scaled, segmented environment
• Strong understanding of adoption, retention, renewal readiness, and expansion disciplines
• Data-informed, pragmatic, and action-oriented
• Proven track record in building and executing commercial capability and renewal strategies
• Strong simplifier with a bias toward clarity—able to define “who owns what” unambiguously
• Confident people leader and coach